Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

The quality of last mile services directly impacts customer experience. Case analyses reveal that many express delivery platforms face numerous issues in human resource management, delivery capability, and cost collection. To improve service quality, it is essential to raise the franchise threshold, formally assess delivery rates, and moderately adjust delivery fees to ensure that outlets can operate normally, thereby enhancing customer satisfaction.

07/22/2025 Logistics
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Alibaba And ZTO Express' Strategic Collaboration Driving Digital Transformation In The Logistics Industry

Alibaba And ZTO Express' Strategic Collaboration Driving Digital Transformation In The Logistics Industry

Alibaba and ZTO Express have reached a strategic investment agreement, with an investment of $1.38 billion for a 10% stake. This collaboration will promote the digital transformation of the logistics industry and demonstrates the deep integration of both companies in the new retail and new logistics sectors. Despite experiencing fluctuations in ZTO's stock price, its market share and net profit growth indicate strong competitiveness. This strategic investment marks Alibaba's ongoing expansion of partnerships in the express delivery industry.

08/12/2020 Logistics
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Innovations And Developments In Railway Freight Transport Ensuring The Transportation Of Daily Necessities

Innovations And Developments In Railway Freight Transport Ensuring The Transportation Of Daily Necessities

Recently, during the summer peak season, rail freight has intensified the transportation of thermal coal and essential goods. While increasing capacity, the railway department has also responded to the impact of heavy rainfall by enhancing the transportation efficiency of food and daily necessities. By innovating "iron-water combined transport" and optimizing maintenance processes, the railways have improved freight efficiency, ensured supply-demand stability, and provided strong support for economic prosperity and livelihood needs.

07/22/2025 Logistics
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Clarification And Facts The Current Status Of Australian Coal Customs Clearance In China

Clarification And Facts The Current Status Of Australian Coal Customs Clearance In China

In response to recent reports about the suspension of Australian coal customs clearance at Dalian Port, the Ministry of Foreign Affairs clarified that national customs still accept coal imports. In recent years, China has conducted strict inspections on the quality and environmental safety of imported coal to protect legal rights and the environment. The related reports are false, and customs clearance operations continue to proceed normally.

07/22/2025 Logistics
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